Refund policy
What is your return policy?
Thank you for shopping with us! To ensure a smooth return process, please review our return policy:
Return Window:
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You may return items within 14 days of delivery for a full credit.
- If your product has ceased to function properly, rest assured, we offer comprehensive warranty coverage. Click here to review our warranty policy
- Unopened items can be returned up to 90 days, but a 10% restocking fee applies after the initial 14 days.
- Opened items returned within 14 days will incur a minimum 20% restocking fee.
- Returns for opened items beyond 14 days will be assessed on a per-case basis.
Combo or Bundle Purchases:
- For discounted combo or bundle purchases, all items within the combo must be returned to receive a full credit.
- Returning a single item from the combo or bundle will incur a 20% restocking fee.
Return Shipping Responsibility:
- At B2 Audio, we aim to facilitate convenient returns for all our customers. Therefore, all returns will be provided with a return shipping label, with the associated cost deducted from your credit upon receipt of the return. We appreciate your cooperation and understanding. Thank you for choosing B2 Audio for your audio needs.
Conditions for Refused Returns or Restocking Fee:
- Any physical markings indicating installation or use, such as scratches or screw holes.
- Removal or tampering with tags, stickers, or manufacturer labels.
- Missing parts or damaged/tampered original product packaging.
- Item with a different serial number than originally shipped.
- Physical damage due to mishandling, such as water damage or dropped speakers.
- Returns shipped with improper packaging that could result in damage during transit will not be accepted.
- Items must be received in the same condition as they were received.
- Mounted or used subwoofer enclosures and speaker boxes.
We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please don't hesitate to contact us.